1 reviews | Active since Mar 2009
Replacement Card Not Received
<p>Called on the 13th Feb 2017 to have my card replaced as it has expired and they ordered a new which they promised it will be delivered in 3-5 working days, Friday 17th Feb 2017 I called Mr Delivery as the assigned delivery company to check how far is my card thats when they captured my details again and said they'll deliver my card on Monday 20th Feb 2017 in the morning. I made several calls to find out where is my card eventually I was told my card will be delivered on 21th Feb 2017 before 5pm. </p> <p> </p> <p>This is a terrible service from FNB and Mr Delivery, unacceptable service for a paying customer.</p>
Good day Ms. phoenixl
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. phoenixl
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***