Replacement card is untraceble by the bank

No phone call or SMS received from the bank about my replacement credit card that expired on the 29/02/16.<br> <br> I have 4 references, all I get is the card was redirected, it is with the courier, it will be delivered next week (every week is next week) and they will find out where the card is. The first reference number of the 10/03/16 - Rt***. <br> <br> Calling the bank is money and time, and frustrating when you can't get a concrete response. <br> Please sort out this mess.