1 reviews | Active since Mar 2018
REPLACEMENT CARD DELIVERY!
I am very unhappy.
I ordered my replacement card on sunday through FNB Online Banking on Sunday at FNB Westgate.
Hear nothing until Wednesday morning. I decided to take my ID with me to go to the bank and sort out. The courier company phones me and asked me if I am at home and I rep**** no I am not. The courier guy said he will de Thursday.
On Thursday I received a call from the courier company again. This time they had issues because the courier was off sick and said the card will be delivered today.
It is now 11h43 and nothing.
Why have a service that is suppose to make life easier but it does not.
I WANT MY CARD DEL TODAY OR I WILL MOVE TO ANOTHER BAN****!
Good Day Johan Marais ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Johan Marais ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***