Replacement card

FNB issued a replacement card that I did not ask for and charge me R180 FOR IT!!!! Why dont they charge the call centre agent that woke up after 3 months, My card was not returned by FNB'S ATM machine and I did get a card on the 22nd of August please tell me which person will wait 3 months for a card when I told then I did not ask for a card and I will not pay the R180 I was told I do not have a SAY IN IT. It is my money that FNB just took I come to the conclusion that the staff at FNB is either not trained well or just do not care about there jobs. This is now 3 weeks and nothing is sorted out. Please do not phone me just fix you **** ups sorry about the inconvenience means nothing you keep on going it and do not correct it..