Replacement Card

I had my cards ******, so I had stopped them. I went to the branch to ask for new cards (Cheque and Credit Card Replacements). I had received an SMS saying that one of my cards were ready for collection which I was happy about. However, I still haven't received my Credit Card as yet, although I had ordered it the same day as the Cheque Card. When I asked about this, they said maybe within the next coming week I will receive an SMS.

Two weeks go by and I still haven't received my Credit Card. I am very unhappy as there is a need why someone would open a credit account.

Moreover, when I collected my cheque card, they debited the replacement card fee (R140.00). One week later I receive an SMS about that they had forgotten to debit a replacement card fee, and they further debited R90.00. Now to my understanding I had only received one card of which they told me that they were going to debit, which was for my new card.

I had launched a query on the FNB Website, which had tole me that I was going to receive a response within the next 24 hours. Till now I still don't have an answer from them.

I am a very unhappy customer, as I feel all clients should be notified about any charges and not receive SMS's without any other information relating to what or which incident.