1 reviews | Active since Jun 2016
Replacement Card
<p>FNB called me to upgrade my Credit card to a Platinum one as I had a Platinum Cheque Card and they were standardizing fee structures across the Platinum range. I agreed to upgrade. Received new card. Changed PIN, but the PIN update didnt seem to work. Called contact centre who advised that it card is probably faulty and would need to be replaced. But FNB said I would need to pay for this. ONE, FNB wanted to upgrade me and TWO, This is a new and faulty card from the start. How does this make sense? You call me and I must pay for your mess ups?</p>
Thank you for taking the time to bring this to our attention. We would like to once again apologize for any inconvenience caused.
I have logged a complaint and it has been escalated to the relevant department to contact you and rectify the matter, your reference number for the complaint is 940772.
Kind Regards
Complaints Resolution
Daffnie Govender
Email address: ********** /> Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to once again apologize for any inconvenience caused.
I have logged a complaint and it has been escalated to the relevant department to contact you and rectify the matter, your reference number for the complaint is 940772.
Kind Regards
Complaints Resolution
Daffnie Govender
Email address: ********** /> Tel number: ********** (option one)