Replaced Card

So. I went to open a business account at FNB, the lady behind the counter spelled the business name incorrectly form the CIPC documents. I then went back to get my Business Card where I saw the error printed on the card. I told the other lady helping me this time that the name is misspelled and she said then they will replace the card and give me a new one. I agreed and she did not tell me there are costs involved. After more than a month I received an SMS telling me that they will be deducting money from my account due to the replaced card. I sent an email explaining the situation and got no feedback, this morning I saw the money was deducted and still no effort to contact me, even after "threatening" to close the account. Really not happy