kK
kgmokgoro K
1 reviews | Active since May 2017
04 Jan 2023, 23:39
Replace and Relocate the ATM Consultants found there.
**** SERVICE RECEIVED FROM THE ATM CONSULTANT @ THE DAVEYTON FNB BRANCH!
Ask for the manager all the time to get help!
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kgmokgoro K's updateReviewer Update
18 Jan 2023, 03:36Your Daveyton Agents Are Seriously Letting Down This Branch.
I use the atm once again. Where the Atm has greyed out the option to retrive my bank statement. 2Atms same fault. Out of 9 atms in the premises & ONLY 2 print Bank Statements.
I ask a lady (SERVICE DESK AGENT) to advise me why can't I EVER print my statements from these atms. The (Girl with Glasses and ****y Make Up and Long High heels with NO Name tag) Says to me "Hayi Its because your card is different that's"
NOT THIS AGAIN.
I tell her i just need to filter my dates on the statements as I'm getting the 17th as my cut off date. The Service desk agent just said to me "You must wait until 00:00 on the 18th to generate your bank statement.
Note!! Please get more Qualified Atm & Service Desk Agents because this Granny Looking Girl is a Desk Agent. Who never took the time to assist me . I ask her to assist in filtering my transactions on her computer and getting a bank stamp.
SHE JUST SAID ASKISI KODWA SESIYAVALA MANJE.
I was at the branch 17:45. Door was open and not let in to ask for the manager. Now my app still filters the Financial Date till the 17th of Dec and i woke up 00:00 18 Jan2023 as advised by this Girl who had no name tag on who assists at the service desks with the funky make up on with Granny Glasses who wore long heels with no name tag.
Honestly I hate interacting with the FNB Daveyton Branch. The Atms don't function the way they are meant to work.the Atm agents are consistently under par and bored agents. The service i received from the service desk agent with no name tag and funky make up with granny glasses who wore long tall heels needs to be reviewed on her experience because now
I Hate using FNB as i took up their FNB FUSION ASPIRE ACCOUNT.
can some 1 in the Head office / Regional Branch Manager for Ekhuruleni / Instore Ops Manager to assist.
You NEED TO Review the newly recruited Atm agents and The Newly recruited Service Desk Agents.
You will find alot of customers are complaining as majority of them do not have the platform to SPEAK OUT as they are in need of money.
I use the atm once again. Where the Atm has greyed out the option to retrive my bank statement. 2Atms same fault. Out of 9 atms in the premises & ONLY 2 print Bank Statements.
I ask a lady (SERVICE DESK AGENT) to advise me why can't I EVER print my statements from these atms. The (Girl with Glasses and ****y Make Up and Long High heels with NO Name tag) Says to me "Hayi Its because your card is different that's"
NOT THIS AGAIN.
I tell her i just need to filter my dates on the statements as I'm getting the 17th as my cut off date. The Service desk agent just said to me "You must wait until 00:00 on the 18th to generate your bank statement.
Note!! Please get more Qualified Atm & Service Desk Agents because this Granny Looking Girl is a Desk Agent. Who never took the time to assist me . I ask her to assist in filtering my transactions on her computer and getting a bank stamp.
SHE JUST SAID ASKISI KODWA SESIYAVALA MANJE.
I was at the branch 17:45. Door was open and not let in to ask for the manager. Now my app still filters the Financial Date till the 17th of Dec and i woke up 00:00 18 Jan2023 as advised by this Girl who had no name tag on who assists at the service desks with the funky make up on with Granny Glasses who wore long heels with no name tag.
Honestly I hate interacting with the FNB Daveyton Branch. The Atms don't function the way they are meant to work.the Atm agents are consistently under par and bored agents. The service i received from the service desk agent with no name tag and funky make up with granny glasses who wore long tall heels needs to be reviewed on her experience because now
I Hate using FNB as i took up their FNB FUSION ASPIRE ACCOUNT.
can some 1 in the Head office / Regional Branch Manager for Ekhuruleni / Instore Ops Manager to assist.
You NEED TO Review the newly recruited Atm agents and The Newly recruited Service Desk Agents.
You will find alot of customers are complaining as majority of them do not have the platform to SPEAK OUT as they are in need of money.
kK
kgmokgoro K's update18 Jan 2023, 03:36
Reviewer Update
Your Daveyton Agents Are Seriously Letting Down This Branch.
I use the atm once again. Where the Atm has greyed out the option to retrive my bank statement. 2Atms same fault. Out of 9 atms in the premises & ONLY 2 print Bank Statements.
I ask a lady (SERVICE DESK AGENT) to advise me why can't I EVER print my statements from these atms. The (Girl with Glasses and ****y Make Up and Long High heels with NO Name tag) Says to me "Hayi Its because your card is different that's"
NOT THIS AGAIN.
I tell her i just need to filter my dates on the statements as I'm getting the 17th as my cut off date. The Service desk agent just said to me "You must wait until 00:00 on the 18th to generate your bank statement.
Note!! Please get more Qualified Atm & Service Desk Agents because this Granny Looking Girl is a Desk Agent. Who never took the time to assist me . I ask her to assist in filtering my transactions on her computer and getting a bank stamp.
SHE JUST SAID ASKISI KODWA SESIYAVALA MANJE.
I was at the branch 17:45. Door was open and not let in to ask for the manager. Now my app still filters the Financial Date till the 17th of Dec and i woke up 00:00 18 Jan2023 as advised by this Girl who had no name tag on who assists at the service desks with the funky make up on with Granny Glasses who wore long heels with no name tag.
Honestly I hate interacting with the FNB Daveyton Branch. The Atms don't function the way they are meant to work.the Atm agents are consistently under par and bored agents. The service i received from the service desk agent with no name tag and funky make up with granny glasses who wore long tall heels needs to be reviewed on her experience because now
I Hate using FNB as i took up their FNB FUSION ASPIRE ACCOUNT.
can some 1 in the Head office / Regional Branch Manager for Ekhuruleni / Instore Ops Manager to assist.
You NEED TO Review the newly recruited Atm agents and The Newly recruited Service Desk Agents.
You will find alot of customers are complaining as majority of them do not have the platform to SPEAK OUT as they are in need of money.
I use the atm once again. Where the Atm has greyed out the option to retrive my bank statement. 2Atms same fault. Out of 9 atms in the premises & ONLY 2 print Bank Statements.
I ask a lady (SERVICE DESK AGENT) to advise me why can't I EVER print my statements from these atms. The (Girl with Glasses and ****y Make Up and Long High heels with NO Name tag) Says to me "Hayi Its because your card is different that's"
NOT THIS AGAIN.
I tell her i just need to filter my dates on the statements as I'm getting the 17th as my cut off date. The Service desk agent just said to me "You must wait until 00:00 on the 18th to generate your bank statement.
Note!! Please get more Qualified Atm & Service Desk Agents because this Granny Looking Girl is a Desk Agent. Who never took the time to assist me . I ask her to assist in filtering my transactions on her computer and getting a bank stamp.
SHE JUST SAID ASKISI KODWA SESIYAVALA MANJE.
I was at the branch 17:45. Door was open and not let in to ask for the manager. Now my app still filters the Financial Date till the 17th of Dec and i woke up 00:00 18 Jan2023 as advised by this Girl who had no name tag on who assists at the service desks with the funky make up on with Granny Glasses who wore long heels with no name tag.
Honestly I hate interacting with the FNB Daveyton Branch. The Atms don't function the way they are meant to work.the Atm agents are consistently under par and bored agents. The service i received from the service desk agent with no name tag and funky make up with granny glasses who wore long tall heels needs to be reviewed on her experience because now
I Hate using FNB as i took up their FNB FUSION ASPIRE ACCOUNT.
can some 1 in the Head office / Regional Branch Manager for Ekhuruleni / Instore Ops Manager to assist.
You NEED TO Review the newly recruited Atm agents and The Newly recruited Service Desk Agents.
You will find alot of customers are complaining as majority of them do not have the platform to SPEAK OUT as they are in need of money.