MT
Mmatlou T

1 reviews | Active since Nov 2011

26 Jun 2015, 00:20

Repeated unauthorised debits

There has been numerous debits against my account that I have not authorized. The amounts are always just below the R100 threshold to which I get notification (R98, R99, R99.90). I am appalled by the lack of action by FNB to notice this clear ***** regardless of alerts. What is annoying is the amounts I am charged for unsuccessful collections and/or stopping the debits.<br> <br> How difficult is it to notify me when a debit is set up against my account so I notify you of any possible *****? I am exhausted from dealing with you

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Jun 2015, 10:02
Official
Hello Mmatlou,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 710617.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)