eC
esther C

1 reviews | Active since Jul 2013

12 Apr 2018, 11:59

Repeated incorrect bank charges

FNB. Can dobro be please get back to me regarding all sorts if bank charges on my account. I posted a complaint, received a call 2 days ago and that was that. Now I'm being told these bank charges are as a result of my account being in excess. But it was in excess of bank charges you put through and later reversed so why should I be charged for that?????

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Apr 2018, 13:30
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.

Regards,

Hello Peter Complaints Team

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