1 reviews | Active since Jan 2016
Repeated Incorrect and Duplicated Billing
I have 2 smart loans with FNB Smart Loans. The payments are loaded as R500 each per month to be debited. I have been debited this month - R 2000 as opposed to R 1000. This has happened 3 times over the past 3 months and still smart loans has not gotten this right! Absolutely sickening and revolting service! 3 times???? I have supporting documentation to this effect will further escalate to senior management. I want a resolve within 24 hours to ensure this money is repaid into my account!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***NF.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this to our attention.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
The complaint reference number is ***NF.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one