Repeated errors with FNB

Yet again I made my monthly deposits at the chatsworth fnb atm,my money is accepted into the atm but my card pops out and a receipt comes out telling me to go into the bank.there is no way I'm going to wait in a long queue when I have a private banker.I asked the staff and they said that I could sort this out with my private banker at fnb.I tried calling yesterday but never got through.I called this morning and was told by a lady that my banker is still kim however I advised that kim told me in december that I would be receiving another banker soon.I emailed kim and mark yesterday to which I have not received a response on more than one occasion I noticed that the money in my account does not tally with my transactions.I deposited close to R30 000 yesterday and now my balance is R17000.00?where did my money go to?what is the use having a private banker and being a private client when you can never get through to them.I'm getting tired of doing all the running around with fnb.....it seems the better option woild be to take my and my husbands money elsewhere....this is just terrible...terrible service