Repeated bad service from FNB

I cannot believe I'm laying yet another complaint about FNB regarding my business cheque card (for a different account this time). I went to Mdantsane City Mall to open a second business account and everything went well. I received the SMSes letting me know my card is ready for collection at Mdantsane City Centre, but I am here to collect it now and I am told it has been sent to Gillwell mall. I did not give permission for this and have wasted my time and petrol driving all the way to Mdantsane and I am extremely angry. No one knows who has sent this card to another branch, the lady who acknowledged the card (I'm not sure if she is the manager or assistant manager) said no one is taking responsibility for it.. This is the second time I am having an issue with FNB and my card. I honestly believe my business is not appreciated, mind you, the fees are being charged every month without fail.. I'm more than disappointed!