Repeat poor service from FNB Connect!

So i logged a complaint on Hello Peter on the 30/11/18 and within minutes I received a call from the department handling their complaints. I thought well done they advised me that my matter will be dealt with immediately. I received a call from the department which i was complaining about. - Ref nr from FNB for my hello peter complaint is ********** NF.

The department was FNB connect the person that was dealing or is dealing with my matter is Rabelani he called me sent me my detailed billing for the days in question I read through it and rep**** and advised him that I am not happy with the feedback because what he's seeing and what i'm seeing is not the same thing.

He called me back later while on my way home and i asked him that we resolve this on Monday. His manager(who's name i cant remember now) called me shortly after I spoke to Rabelani and asked if everything is in order and i told him that Rabelani and I will sort this our 1st thing Monday morning. He confirmed that he will ensure that Rabelani calls me no later then 08:30 03/12/18.

At 10 when i have not received any communication from Rabelani or his manager i sent an Email to ********** asking that Rabelani please call me as i hate working with people that do not keep their word.

I called the call center on 135 at 14:00 spoke to a lady who's name is Lebo who eventually dropped the call in my ear while speaking to her. I called back and spoke to another lady who's name i cant remember now and asked her to mail Rabelani and ask him to and ask him to call me urgently.

It is 14:37 now and i still have not heard anything, can you who is in charge of complaints please get Rabelani in the admin department of FNB connect to please call me as this is really becoming a thorn in my side and rest assured i will surely spread the word of the bad service I've experienced from FNB!