Repayments not reflecting on my account

FNB homeloans department is the worst ever. This is not the first tie I am logging a complaint for the same matter. The bond repayment goes off my account on the 25th of every month. However, I have to constantly call them for the payment to reflect on my statement. I f I never had an account with this terrible bank, I wouldn't see this issue. Funny enough, they don't forget to charge me with their ridiculous interest on a monthly basis.

Today its the 23rd of November, October payment has not been effected still. Why must I wait for a month for such to happen?

I actually want people to revoke their home loans with this bank. I cannot be complaining about the same issue over and over again.