JL
Jenni L

1 reviews | Active since Dec 2015

21 Oct 2017, 09:51

REOCCURING PROBLEM

Once again online banking states that I do not qualify for a temporary loan. What I cannot wrap my mind around is that it is offered constantly, used, repayed timeously and then all of a sudden again I do not qualify. It seems to me that I should've just switched banks the first time I had this problem. An indecisive bank.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Oct 2017, 11:38
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Best regards,

JL
Jenni L's update23 Oct 2017, 14:15
Reviewer Update
Good day, I received reference numbers on the 21st already stating the same. Kindly supply feedback.