Renewing atm cards

I need to renew both my son's debit cards. So I go to the Norwood branch only to be told I need their birth certificates. I go back the next week with CERTIFIED copies, only to be told I need the origionals and proof of residence and that the accounts are now doemant. I went ther today, week 3, with all the required documents, only to be told they can not make the accounts active as I have to go to the branch where I opened them. They can close the accounts for me and open new ones, all this for 2 debit cards! NO WAY! I will now go to Sandton branch and I feel sorry for the bank manager if they DO NOT SORT THIS OUT!!!!!! Their slogan os "how can we help you" , more like "how can we **** you around". Could they not have told me all this the first time I went to Norwood branch?