Renewal of Debit Card

I received an sms to collect new debit card at Pretoria North branch. I am an old age pensioner living in a garden flat in Randburg. I telephoned their call centre to have a card delivered to me as I have no transport. I was informed that it cost R120.00 to cancel that card and another R95.00 to deliver a card to me. I did change my address in January to the Cresta branch, getting a lift there and having to wait an hour to get assisted.<br> It would appear their advert How can we help you does not apply. I am looking into other banks options to see if they treat the aged like that. Ironically I worked for this organization for 31 years, I sincerely hope I was not as unhelpful