CB
Cornelius B

1 reviews | Active since Dec 2017

30 Jun 2025, 12:53

Reneela solved my ongoing(!!!) card problem.

I got a new card and reset the pin on my PC. At the store, on Saturday, the card was declined with incorrect pin. I phoned card division and was advised that there is a systems problem and to phone back late afternoon. I did not do that on a later Saturday afternoon. I have reset the pin on my PC again. Same problem. Card declined with incorrect pin. I phoned the card division again. The lady told me the on FNB's side my card is OK. Would I drive to the merchant and try the card again - if there is a problem, it is on the merchant's side. As anyone can imagine, I was NOT happy with this answer. I tried my card again, with the same result. At home, I reset the card and pin again. I phoned FNB card division a third time. I got through to Reneela. She actually made the effort to resolve the issue for me. VERY much appreciated Reneela!! Cor Basson

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