Rename private banking to 'We don't want to do our jobs banking'

Private banking unable to provide me with travel insurance. According to FNB private banking is:

'This is a committed 24-hour, all-day, every-day relationship right from the start. With Private Clients you have your own dedicated Private Banker to assist you with all your banking needs. These needs don't always keep strict office hours, so your banking relationship with FNB extends to a 24/7 dedicated Service Suite.'

I was asked to contact the call centre. I want a refund on my monthly fees