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qongqoa Q

1 reviews | Active since Nov 2016

04 May 2018, 08:28

Remove my name from credit bureau

Please remove my name from the credit bureau, I took a temporal loan with FNB its a year now since the loan was paid up but their name still appears on my credit record, I have paid up letter please remove your default listing on my credit profile. I was told the matter would be resolved within 7 days on the 19th of April but still, it has not been resolved.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 May 2018, 09:21
Official

Good day Axola Qongqo,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Temp Loans who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)