Remove me from your marketing list

Item: FNB (First National Bank)
Rating: 1
Author: Thomas M

I closed my FNB account two months ago, now FNB is sending me messages advertising a SOWETO club called Kwa Lichaba. Please remove me from your marketing list. I am no longer an FNB customer.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

14 Dec 2017, 09:28

Hello Ndimulaifa,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

FNB (First National Bank)'s reply14 Dec 2017, 09:28

Official

Hello Ndimulaifa,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

Thomas M's updateReviewer Update

16 Dec 2017, 09:38

Despite promise of removing me from their marketing list, they have doubled the rate of sending me spam marketing messages. I received one last night about lottery. This morning they are inviting me to a club in SOWETO. Maybe it is a sign that I need to close down business account I have with them. Closing personal accounts wasn't good enough.

Thomas M's update16 Dec 2017, 09:38

Reviewer Update