Remove incorrect listing

I have been banking with FNB for many years and have always valued the relationship. Unfortunately, I am now experiencing serious issues that have caused me frustration and concern.

Despite having settled my loan, I have been incorrectly listed with the NCR for an outstanding amount of approximately R7,000. This listing is preventing me from accessing credit, even though I do not owe FNB any money.

I have contacted my private banker regarding this issue, but nothing has been resolved. At this point, I am struggling to understand the purpose of having a private banker when my concerns are not being addressed.

I respectfully request that FNB urgently update its records and correct the information provided to the NCR. Please ensure that my name is cleared and the listing is removed as soon as possible.

I would appreciate a written confirmation once the correction has been made.