CW
Cathy W

1 reviews | Active since Jul 2016

13 Jul 2016, 08:11

Removal of Makro discounts

<p>FNB and Ebucks are expecting more and more from customers to get to a level 5 Ebucks reward level BUT they are giving less and less to customers. The new reward level structure is clearly aimed at higher income customers and discriminate against pensioners and low to middle income account holders.<br /><br />Why is the Makro discount been removed? This is just no longer acceptable as this is clearly just a one way beneficial relationship... Utterly disgusted.<br /><br /></p> <p>I am seriously considering moving my portfolio to a diffent bank.</p> <p> </p> <p>And please do not just pass this compaint onto my private banker... i want answers from the management at Ebucks as to why the benefit is eroding... </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jul 2016, 08:29
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 961561.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)