MB
Milesh B

1 reviews | Active since Jul 2011

11 Jan 2016, 10:27

Removal of Benefits with no warning

I've been a Platinum client for years. (Cheque only). <br> I use the SLOW Lounge whenever I travel and was disgusted that they have removed this benefit. Worse yet, the receptionist does not inform you of the fact that a cost will be incurred. <br> <br> For years i had free access with only a cheque card and now it's only if you have both their cheque and credit card. And they charge full price for a 2 year old. <br> <br> I've found other examples where it seems that there is little incentive to have an FNB Cheque Account if you don't also have a Credit Card, i'll definitely be considering a move now that other banks have upped their game while FNB simply charges more each year to give me less.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jan 2016, 10:44
Official
Hello milez,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 846039.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
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