Removal of a hold on my account

Item: FNB (First National Bank)
Rating: 1
Author: Lindiwe K

My account has been blocked for 3 weeks now for a ***** hold , no one has been in touch with me , I keep calling the call centre and all i get is that my case has been escalated and the investigator will get back to me , this has been a daily thing that i have been doing , it takes about 30- minutes to get to the ***** department to get through and i have been told the same thing all over and over , I also went to the branch they were clueless and they said i need to phone the ***** department

I have called the complaints line and still there has not been a response , I have been calling and have not heard from anyone .

I have been banking with FNB for more that 15 years and they have been effecient until now , this is really bad service

Helpful (0)

Replies (2)

Lindiwe K's updateReviewer Update

22 Nov 2023, 11:14

Thank you , thats the same reference number that i got from them - They said the consultant will call me yesterday - still got no call

Lindiwe K's update22 Nov 2023, 11:14

Reviewer Update

Thank you , thats the same reference number that i got from them - They said the consultant will call me yesterday - still got no call

Lindiwe K's updateReviewer Update

19 Dec 2023, 08:50

I am still not sorted with regards to my account being opened , I did get contact from FNB just after this , but and I was told that they are waiting for a response from Nedbank - Its going for another month now and i am still not able to use my account , funeral policies have lapsed and my other debit orders have been unpaid because of this

Lindiwe K's update19 Dec 2023, 08:50

Reviewer Update