Remaining Refund _***‬

I have written here several times as this is the only way that i get assisted as i do not get any response when sending emails, i was incorrectly debited by Rain twice and the total amount debited was R4124 FNB reversed R2063 and i was advised by Edith Sibanyoni that i need to send her proof of Cancelation for the remaining amount which i did and when i try to get hold of her i cannot, i want my remaining amount as promised, i honestly hate FNB and how they cannot protect their clients from ***** literally if i loose my card all my money will be gone 😡😡😠🤬🤬