RELIEVED I AM NOT A FNB CUSTOMER

I personally bank with Nedbank and I have yet to have a bad experience with them. I have always been treated like a loyal customer and with respect, even when I was the one who may have been wrong. My husband on the other hand has been a loyal FNB customer for many years. A few weeks ago, he tried to transfer some funds into a savings account, but only to find out it went to an old credit card account and was unable to access it again. He contacted FNB for assistance and since then he has been trying to get someone to assist him in getting his funds back but all he ever hears it " someone will contact you tomorrow", " you will get a call from a manager", "we are waiting for authorization". How does it take 4 weeks for someone to contact my husband and advise him in exactly what is going on? How does it take 4 weeks for a major bank like FNB to transfer funds for a client from one account to another? How does a major bank like FNB not understand a simple concept such as CUSTOMER SERVICE? If this is their idea on how they help their loyal customers, I am so glad I am not one of theirs! The very least they can do is send my husband an email stating that they either cannot transfer the funds because they do not know how to or they don't want to help my husband in retrieving his own money! PICK ONE