Release the extra amount, it must cover other things!

First National Bank will hurt you. Mistakenly paid a huge amount into the mortgage account as it was meant for other accounts. FNB refuses to approve the flexi option so that I be able to access and withdraw the money back into my easy account just because I do not have a salary stop order and make repayments by myself. Now my other debts are suffering just because FNB refuses to release the funds. I need that money!!! Have been assigned Darrly Khan to assist and Darrly is not even providing way forward the only thing Darrly says is “ Please note the compliance team will not proceed unless a completed and signed debit order form is provided to adjust accordingly.” I do not have a debit order I pay directly to the account!