Release my money on HOLD

A refund was done on my account on the 25th of November , an amount of R4130.77 how ever i cannot access the funds because the money is on hold. <br> <br> i spoke to 3 call centre agents from FNB generals enquiries, AUTH and ***** department <br> <br> i had to complete a dispute form to have the money released immiditately as one of the 3 agents confirmed <br> <br> i still have no feedback witrh regards to my enquiry <br>