Relationship Manager - What a joke

I switched to FNB when the Steve campaign flighted and initially received the service promised. However over the last 6 months, the service has been NON EXISTENT!!<br> My Relationship Manager, Noma Nkosi NEVER answers her phone. It goes to voice mail and she NEVER returns calls. Calling this contact a relationship manager, is a joke. What relationship??<br> The personal service promised by FNB and the Steve campaign is non existent!!<br> Even when I call the Premier Suite call centre number, there is no answer and I am put on hold with a repeating message for over 10 mins!! Really, all this for a simple query about a credit due on my account...<br> <br> There are no other contact numbers available on the website and I have little faith that there is anyone on the other side to answer any calls.<br> <br> Banks take the cake when it comes to a lack of service. The biggest marketing con of the century. But if you are going to run an advertising campaign that makes promises, keep them. There is nothing worse than promising something and not delivering, wonderful brand damage, when you have limited credibility in the category anyway!!<br> <br> Will I ever get a call? I doubt it!?