Rejoice, RP*** - Terrible Call Center Agent

Rejoice, Reference number RP ********** 6130, is the worst call center agent I have ever spoken to. 1) She put the phone down in my ear. 2) She said that I need to re-order my credit card for the third time because it didn't generate, but after having to phone again when she dropped the phone in my ear, Shaham Rv ********** 8570, assisted me and said that the card is on the way to Takealot delivery, we shouldn't order it again, and she will escalate the query. 3) Rejoice asked for the ladies name I spoke to when ordering the card last week (for the second time, it didn't generate when I ordered on my app) I said I don't have a name, only a reference number, she said she can't help me with a reference number, only a name, I didn't believe her. This was confirmed when I phoned again and Shaham pulled up the details on the reference number, I spoke to Lesego the last time. It was like she didn't want to give me the correct information on purpose, and when I asked to speak to someone else, or I will wait while she gets more information, she dropped the phone in my ear.