Rejection to loyal lients

<p>I have lodged a claim at FNB ***** department and my claim was rejected.</p> <p> </p> <p>The story about this is, on Friday the 23rd/09/2016 at around 21h00, I was kidnapped by an armed ******** at the new location in Clayville Extension 45, me and my friend were driving on Republic Road from Ebony Park in Midrand and we decided to stop for a reason that I cannot mention,</p> <p>An armed ******** came towards us with a gun in his hand ready to shoot, we were forced at gunpoint to drive into the bush and my friend got shot on his left leg,</p> <p> </p> <p>I was forced to carry an injured man on my bag and walk deep into the bush until I was instructed to stop far away from where our vehicle is,</p> <p> </p> <p>At the place, we found three more ********* waiting with three more kidnapped men and were forced to give out our valuables,</p> <p>I gave out my wallet and my cellphone valuing R 12 000.00, I was forced at gunpoint to give them my bank cards pin numbers and to save my life, I gave them my correct Pin numbers,</p> <p> </p> <p>The two ********* drove away with our van to withdraw money from my account and the other two remained in the bush guarding us and making sure we dont escape,</p> <p> </p> <p>We were eventually released at around 02:00am and the ********* flew away,</p> <p> </p> <p>I carried an injured man on my back and dropped him a short distance from the crime scene, went to the nearest residential location (Clayville Extension 45, Midrand) and seek help from Community,</p> <p> </p> <p>The community helped me to carry the man out of the bush to the road where they called police and ambulance for the injured man,</p> <p> </p> <p>On arrival at the Police Station at around 03:00am, the police allowed me to make a call and advise FNB about my experiences and my card was cancelled but it was late, the ******** withdrawn an amount of R3 000.00 from my credit card and R 2 500.00 from my debit card,</p> <p> </p> <p>Looking at the situation, I claimed from FNB's ***** department and explained my story to them but I was told that the monies withdrawn from my accounts cannot be reversed as according to them, the monies were withrawn before I report the card was cancelled,</p> <p> </p> <p>My argument is, how do they expect me to cancell my card while I was pointed with a gun on my head by a merciless ******** who shot my friend on the leg?</p> <p> </p> <p>Does the bank care about my life that was in danger the time the ******* withdrawal was taking place?</p> <p> </p> <p>If FNB decides not to refund my money that was *******ly withdrawn from my account based on the reason that I have not reported the lost card timeously as they claim, then, I need to know if they understand my situation, what will they do if they were in the same situation I was in because that will help me in future,</p> <p> </p> <p>Its not like I was taking chances with the bank claiming money that I withdrawn from my bank and build a story, if only they know the trauma I experienced on Friday night, the 23rd/09/2016.</p> <p> </p> <p>I have a good relationship with this bank and its the first time I got hurt by this bank,</p> <p> </p> <p>Whoever came with the decision to kick out my claim, God is watching you...</p>