Rejected, despite complying with all FNB's rules!

In Oct of 2014, after discovering that I had made a Credit Card purchase from an ************ merchant, to the value of R 19 950.00.<br> I attempted to contact my (Private Banker- Julianah Chikamba) at FNB to cancel the transaction.<br> I sent a detailed email & received an out of office reply.<br> I phoned the person referred to in the reply and after explaining, I was told that the matter would be investigated. <br> A year later, I have received the following reply from Devlal Nishal of FNB.<br> And I quote \We have listened to call recordings and confirm that you did speak to a Banker in December 2014 by the name of Phumla Kulu. She requested that you send her details of the said transaction as you were not specific on the amount."<br> I also received the following from [Email Removed] on 30/01/15. \""Good Morning Julianah"