REJECTED CLAIM

I have submitted a home content cover claim with FNB. My claim was rejected, apparently they are saying it was rejected because the loss or damage I am claiming for is not covered in terms of policy.

They told me to reffer to they policy wording which they did not send to me by the time I took the cover. I would have gone through the policy wording first and take note of what the policy cover and what it doesn't cover in the first place before putting in a claim if I had the policy wording in the first place.

Other than that I requested for a sales call because I need to listen to the conversation I had with the consultant before taking any action further because I am not happy with the service I am getting from FNB, I was told that I can't have the sales call because it is not allowed to be sent to clients, I can only listen to the call at the nearest fnb branch.

I’m unhappy and disappointed with FNB service. I have been your client for a long time now, I think it's about time for me to look elsewhere for services.