Reimbursed- unlikely with FNB!

Made an international purchase as a private client online, first , none of my cards were working, second, when I called it was blocked by the Bank. Yet the money went of my account - a full R28,000! Then many international phone calls to all numbers, being redirected, placed on hold and eventually cut off.

Is FNB going to ever reimburse me, pay the insane amount of calls I had to make from the USA, at odd hours of the morning here to reach them in working hours and all my effort lost on a problem not solved.

Service is appalling and simply not worth it.

FNB reimburse me please!!