PT
Phillip T

1 reviews | Active since Mar 2015

16 Mar 2015, 10:09

Regurlar debits orders without consent

My account has been debited without my consent with R129,99 by Naedo collection which is the same company that collects for FNB insurance. I must still find time to go and reverse at a branch but this is the second time an unauthorised debit is done on my account. On asking the FNB consultant how any company can just debit my account without proper paperwork which includes my verified signature or OTP she just said this is a common occurrence which she doesn't know how to block. I guess they are improving their company cash flow while ours is impacted.<br> <br> I also discovered that my FNB debit cards can be swiped without needing a PIN. The lady at the till informed me that they do it regularly if the \secure"way doesn't work. FNB informed me they are aware of it but I must keep silent so ******* don't become aware of it. """

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Mar 2015, 10:18
Official
Hello tshabapT,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 647231 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)