Regretting my decision to choose FNB as a bank!

Item: FNB (First National Bank)
Rating: 1
Author: Cornelia B

I am so frustrated and disappointed with FNB! I opened a Business account 3 weeks ago already and opened a new Premier account as I wanted to move my banking to FNB. After various emails, phone calls, visits to the bank, I CAN STILL NOT ACCESS MY INTERNET BANKING! I was not registered for InContact initially and for the whole week I have been requesting them to assist me with no luck. Every time I want to login - it says my login details are wrong, after I reset it already 10 times now! I am running out of ideas for usernames and passwords! Everyone said that it is such an easy process to move to FNB, well I certainly do not agree! For me it has been such a frustrating exercise - still is - and I am regretting the decision to choose them. I cannot even see my account details, transfer money, move money of make payment online.

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Replies (1)

FNB (First National Bank)'s replyOfficial

29 Mar 2019, 09:31

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

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FNB (First National Bank)'s reply29 Mar 2019, 09:31

Official