Regrettably, FNB does not accept liability for the transactions which were completed from a registered/linked

Hi, I am very dissapointed in with FNB. In May money was *****ulently withdrawn from my creditcard, an online purchase The Skin Clinic. I stopped the card and reported it. After investigation, this is the general letter they sent to every client.. My next step is Wendy Knowler the Consumer Jounalist, because this virtual card **** is not an isolated insident for FNB.

Investigation findings: • FNB thoroughly investigated your claim and found no involvement of any bank employee or failure of the Bank’s systems or processes. • The Bank has reviewed the case and considered all the facts, regrettably we have declined your request for a refund based on the following: • In order for the Contactless Card transaction/s to be processed, a registered/linked device was used behind a secure login. Please be advised that the Digital Wallet Service is a smart device -based payment service that allows purchases to be made by utilizing the Contactless Card functionality through the registered/linked device. Regrettably, FNB does not accept liability for the transactions which were completed from a registered/linked device and behind secure login. FNB remains deeply appreciative of your support and trust that we can be of service to you for many years to come.