Regret opening a business account with FNB

I am utter disgusted in which a basic query regarding why my personal name reflecting on a, proof of payment, done from my business account, could not be 1. Attended NOR RESOLVED… in spite of following the processes of creating a recipient on the APP and not being able to adjust my limits, then going onto Online banking, having to “VERIFY” as step 1 … then adjusting my limit and making a payment from the business account… was not seen sufficient to address my issue, then it gets better … after spending more than a hour with secure chat … and being told that I have to spend money, for my profile to be verified… me ending up doing so… my problem still was not resolved… after this I had this whole process 1. M*lit* at 8:06 2. Ma*o*isa 8:08 3. Digital banking 8:10 4. T*r*n* 8:11 (did a transaction - forced to spend my money in order to verify myself so an issue can be firstly just addressed not even RESOLVED!) 5. Commercial chat service suite 8:43 6. M*l*t* AGAIN 8:45 7. Ma*o*is* AGAIN 8:46 8. Digital banking support AGAIN!!! 8:52???? 9. O*ir*l*? 8:52 To end this off … my chat was ended…