Regressing service

Sometimes a person's patience is tested when dealing with someone you can actually notice has her own attitude. I have been making an inquiry about a transfer I made from one of my investment accounts to my homeloan. Today after seeing that this money is not showing on my homeloan available. I made a call to homeloans department. Here are my issues here. 1. I hold for such a long time. 2. Finally get someone on existing accounts who does not know how to help me and puts me through to Flexi department. 3. I hold for a long time. 4. Speak with Zanele, who then make me hold for a long time. 5. Tells me of the same discrepancy, but she does not know too. Even after eliminating all possible causes., and that she has to log a call to another department to solve a problem for her. 5. And the cherry on top, she has the audacity to tell me that I should call back later to check (after patiently holding to get to her) the progress later in the day. And then she tells me that the other option is to wait to be contacted. I ask her if she cannot expedite the a solution (she does not know my needs), and you get that little silent attitude where you can feel no matter how much you can apologise for being hard on her, she is not willing to help. I think my tone showed that I needed a answer urgently, and being told to just wait and see when I know (and she knows) the fault is with FNB is quite disturbing.

Whats the use if I cannot get assurance when I call!!!!!