EA
Erna A

1 reviews | Active since Feb 2015

23 Feb 2015, 15:08

Registering Business, opening a business account

REFNR 1-HFXQ47<br> <br> I applies for a business account and to register a business of the 10th of February 2015. I got a email the following morning asking me to submit the documents. I phoned client service and explained that I already did attach the documents. The guy gave me an email address asking me to submit the documents via email. I did that. I phoned on the 16th of February 2015 to enquire about the status of the application. He said that he will send a mail, asking them for feedback. The guy at the service centre informed that they did receive all the documentation and that the application was with the banker, and that the banker will phone me within 5 days to validate the documents and o give me the account number. I phoned in again this morning to enquire the status of the application, the lady told that the application is sitting in the system and nobody is attending to it. She said that she will send a mail to find out what is wrong. They will come back to me. I REALY NEED SOME FEEDBACK!!! I NEED THIS ACCO?NT TO BE REGISTERED AND OPENED BEFORE THE EN OF FEBRUARY. MY CUSTEMORS ARE WAITING TO PAY THE INVOICES, BUT THEY NEED A ACCOUNT NUMBER. PLEASE SORT THIS OUT

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Feb 2015, 15:16
Official
Hello Ernajohan,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to Business Banking who will contact you shortly.

Complaint reference 630206.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)