1 reviews | Active since Nov 2016
REGISTER A COMPANY at FNB? NO - NEVER!!!
<p>To all new people thinking of starting their own business - please do not put yourself throught the trouble of using FNB's Business Online registration process. Nobody has the ability to help you and it takes for ages. I have business lined up, big contracts i will add, and everything is delayed because FNB fails to deliver. I paid R 175 for the opening process online (inc. registration of a PTY LTD and name reservation. I had to send the FICA documents to the applicable department 11 (ELEVEN) times and twice via a branch. 6 days after I did the application I received the documents from FNB with a company default name (please note the name reservation that I paid for has vanished into thin air) and a company registration number. I phoned the Business "Help"desk, I spent 40 minutes on the line, the lady that helped me could not pick up the business registration number as per the FNB documents that was sent from them and then to be told but it will take another 7 working days. I lost major business that was in the pipelne - thank you FNB. </p> <p> </p> <p>I have references for every communication between me and this useless bank, but I it was made clear that I cannot ask anyone to escelate the process - they would not allow me to speak to a team leader or supervisor. I am stuck and very dissapointed</p> <p> </p> <p>Helped friends of me with their business registration at another bank (also online) after 10 minutes they had an account number and was able to transact.</p> <p> </p> <p>I regret using FNB.</p>
I am provisionally adding a star - due to quick telephonic response from FNB.
I am provisionally adding a star - due to quick telephonic response from FNB.
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Provisionally adding another star - thank you for replying to my complaint and prioritising it.
Provisionally adding another star - thank you for replying to my complaint and prioritising it.
