Regarding my correspondence on the 15/08/24 whereby FNB consultants gave me the run around when I tried to cancel my credit card

Regarding my correspondence on the 15/08/24 whereby FNB consultants gave me the run around when I tried to cancel my credit card. Today I received a phone call from Faranaz Sayed ( FNB Personal and Private Service Recovery) . She assisted me in getting my credit card cancelled and she said they're going to retrieve all my phone calls to FNB and an investigation is going to be conducted to assertion why none of the consultants where able to assist me. Faranaz Sayed was very professional in handling my complaint and she sorted out my credit card cancellation within 10 minutes. I rate her 5 Stars