Regarding FICA Department of FNB

<p>Hello,</p> <p> </p> <p>Last year September received a request for FICA for my company, which I provided. </p> <p> </p> <p>This year I received again a FICA request from FNB, also adding I have three days to provide these documents again or else FNB will freeze my Account. </p> <p> </p> <p>Within two days FNB froze the account and not after three days. On this eventful day I did schedule a meeting with FNB. To hand in these documents again. I also laid a complaint with FNB</p> <p> </p> <p>First National Bank:-) Reference number ********** has been issued for your complaint. To follow up with us you can contact ********** Jun 12:59</p> <p> </p> <p>FNB FICA department called me the same day and said they do not require any documents anymore and all is in order.</p> <p> </p> <p>I was relieved that all was in order and did not receive an apology for the uncalled for request. </p> <p> </p> <p>Today I received this email....</p> <p> </p> <p>FNB Business is required to maintain and verify client information on an ongoing basis, as per the Financial Intelligence Centre Act, Act 38 of 2001 (“FICA”). FNB further has an obligation to keep on record the most recent bank verified documentation (KYC documentation) pertaining to our FNB banked businesses/customers. We are therefore required to repeat the process of updating your KYC documentation at this time.</p> <p> </p> <p>This is totally unacceptable and uncalled for, from an *********** department. </p> <p> </p> <p>Totally unacceptable because... my bank is costing me anothet few hours off to go into my bank to sory this out again.... </p> <p> </p> <p>I am asking now, does my bank want me to bank somewhere else or what?</p>