1 reviews | Active since Nov 2010
Refusing to reverse money taken off my account
Fnb took it upon themself to take money off my account in the amount of R2125.63 because of an old outstanding credit card. I have never agreed to them taking this money and they did not even try and contact or tell me beforehand that they will be taking this money.
I no longer have enough money to pay for my rent which is due on the 15th.
I contacted them about this and they arrogantly said they can take what they want and they will not reverse this money.
I am going to see a lawyer about this and contact the ombudsman and the NCR and whoever else would like to listen. I think I might even get in contact with the newspapers.
I already sent a complaint email stating the same.
Good day motkoning,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card Division for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
*** (option one)
Good day motkoning,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card Division for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
*** (option one)