KH
KIM H
1 reviews | Active since Jul 2010
06 Aug 2015, 13:10
REFUSING TO REFUND MY MONEY
I INCORRECTLY PAID MWEB INSTEAD OF MNET ON ONLINE BANKING AND NOW FNB HAS REFUSED TO RETURN MY MONEY TO ME. NO REASON GIVEN. THIS IS MY MONEY WHICH I MADE AN ERROR PAYING. HOW CAN THEY TELL ME I CANNOT GET IT BACK?
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Replies (1)
FNB (First National Bank)'s replyOfficial
06 Aug 2015, 14:14Hello kimgouvea,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Online banking who will provide you with feedback.
The reference number is 736933.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Online banking who will provide you with feedback.
The reference number is 736933.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply06 Aug 2015, 14:14
Official
Hello kimgouvea,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Online banking who will provide you with feedback.
The reference number is 736933.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Online banking who will provide you with feedback.
The reference number is 736933.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)