Refusing to refund ********** withdrawals

I have been complaining and sent everything from the police, all the evidence is there and I don't know how they let an unauthorised number access the account. After that they have the nerve to say the withdrawals were made by someone related to the victim. The account clearly has a pattern of which areas the owner of the account uses. Are not the cheque accounts insured, and isn't it the banks mandate to protect the money. Now we paying for a credit card that was **********ly used , the 32 day notice savings were withdrawn so as the money in the cheque account. The rjacobs account on social media is also just a media front that doesn't actually help. I have sent same things all over and ignored after that.