LN
Lungile N

1 reviews | Active since Dec 2013

14 Nov 2017, 14:52

Refusing to refund

I logged a complaint today in regards to the debit that went of my account. I was then called by a Winnie Masilela Who said she would ask Tarryn her manager to call me back as soon as she gets back at her desk. I have beeen waiting for the call since 12.

Why is it that one needs to go through so much with FNB. All I want is this to be resolved. That’s all.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Nov 2017, 15:22
Official

Good Day Lungi1989,

Kindly be advised that a complaint turn around time is 24-48 hours.

You have generated a new complaint ref number: ***NF which has filtered to the back of the queue.

Please contact Winnie or her manager on ***.

Regards,

Hello Peter Team

Best regards,