REFUSING TO PROVIDE HOME LOAN STATEMENTS

Have been a Home Loan client for 10 years. Now no longer sending me statements. Have been told to download app on multiple occasions, but app will not register me as I don't have a current account. Was originally told to email for statements, but are now refusing to do this also. Logged a complaint via their Client Service but this was just closed instructing me to go into a branch. I really don't see why I need to do this. Branches are always ridiculously busy and I don't see why another solution cannot be found. You have all my contact details on file FNB, either sort out your app so that I can register (my daughter has her home loan with Nedbank and banks with you and was able to register with her home loan account on the Nedbank app), or send me statements!